How does it work?
First you make your order via the Film Soup online ordering page then you send your film to FS for developing. When your film is developed FS send it back to you. If this is your first order please follow the instructions at the top of the ordering page
Where do I send my film?
Send your film to Film Soup, 3B Arizona Grove, Brooklyn, Wellington 6021
Do I have to post my film?
If you live in Auckland you can drop your film off to APIX photographic supplies
How do you return post film?
All film is posted back in a cardboard sleeve so that they will be protected in the post. You can choose from standard post or courier. Standard post is free, not tracked and takes 4-5 days. Courier is tracked and takes 2-3 days. There is a common misconception that courier is over night, this is usually but not necessarily the case, couriers charge extra for guaranteed overnight delivery. I highly recommend courier, especially if your film is critical. I can take no responsibility for lost post by standard post but courier post is automatically insured by the courier for up to $1000.00 in case of damage or loss.
What are your prices?
You can see a full list of my prices on the ordering page
and the services page has a downloadable pdf
I don't understand any of your order page what does it all mean?
All of this information will be written on your roll of film
C-41 is colour negative film, that's the film that is in most disposable cameras and is generally what people buy for snap shots.
E6 is slide film, that's the sort of film that goes in slide projectors.
Black and white is black and white negative film.
35mm/120 / 4x5 is the size of the film. It will be written on your roll. If you have a different size other than what is mentioned on the page please contact me.
Push and Pull. If you don't know what this means then chances are you don't need it.
Cut or roll. Most people have their film cut into strips but some people like to keep it in one long length and rolled. If you're not sure then you should have it cut.
Cross processing. This is when you take a film meant for a certain type of chemicals and process it in the "wrong" chemicals. This gives big colour shifts in the film and can be used to interesting effect. To find out more I wrote an article about it here.
Can you process all Black and white films?
Yes I can process all Black and White negative films. I have yet to meet one that I couldn't.
Can you process Infra-red film?
Colour infra red it depends so it is best to get in touch, black and white Infra-red film is processed as a normal BW negative film so yes that's no problem.
Why do you only cross process E6 to C-41 and not C-41 to E6?
Because I think it looks like crud and I refuse to do it. I wrote an article about it here
How long does it take?
You can expect your order to take 1-2 weeks depending on work load and whether or not you are having your film scanned. I am only one person working to develop your film and as I want to do the best job possible I don't like to rush it. Film Soup is about quality not speed but if you need it fast let me know and I will see what I can do to help.
I have a deadline will you have it done in time?
Film Soup does not guarantee making deadlines. If you have a tight deadline please contact me first
before sending your film. Usually they can be met depending on how tight they are but sometimes things like machine breakdowns and slow post happen which is beyond my control.
Will I get prints?
Film soup develops and scans but we do not print.
Do you scan film?
Yes Film Soup scans and can scan all films up to 8x10 on a flatbed Epson V700 scanner.
How big is your med res auto batch scan?
Med resolution scans are 3000px on the longest edge.
Can you scan the sprocket holes?
Yes I can.
I am a lomographer and my film freaks out some developing places can you develop my film?
Yes I can. I am a lomographer too and completely understand the weird and whacky lomo world.
How do you develop our film?
All C-41 and E6 film is developed in a rotary machine called Marvin. This means all your film is hand rolled onto spools, put into tanks and then the machine pumps the chemicals through and then washes it. Film is then removed from the spools and put into a tub of stabaliser before it is hung and left to dry naturally.
All black and white film is spooled and then developed by hand. It is then washed and hung to dry naturally.
On your order page it says E6 and BW film is one shot processing what does that mean?
Chemicals can be used more than once but the optimum processing is always in the first round of processing. E6 and BW films are only processed in fresh chemicals and then the chemicals are discarded.
Why don't you do one shot processing for C-41?
Because it would make C-41 processing too expensive. You can however request to have your film go through the first run of chemicals. I encourage this for critical film, you may just have to wait a little longer as each lot of chemicals is exhausted and a fresh batch mixed.